This is a concept project built to demonstrate our approach and technical capability. It is not a paid client engagement.
- Client
- Concept project
- Industry
- SaaS
- Services
- Artificial Intelligence, NLP
- Year
- 2026
An AI assistant that answers customer questions from a company’s own help-center articles and hands off to a human when unsure.
The challenge
Support teams spend hours answering the same questions, while customers wait for replies outside business hours.
Our solution
A retrieval-augmented assistant indexes help articles, answers with source links, logs every conversation and escalates to a human agent through the existing ticketing tool.
24/7Availability
SourcesShown with every answer
1 clickHand-off to a human
Technology
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